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C11A2 (bizhub C360i/C300i/C250i)

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Trouble typeC11A2: Receiving roller retraction motor drive malfunction
RankB
Trouble detection condition<When FS-536 or FS-536SD is installed>
The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON.
Trouble isolation–
Relevant electrical parts<When FS-536 or FS-536SD is installed>
• Receiving roller retraction motor (M4)
• Receiving roller retraction sensor (PS11)
• FS control board (FSCB)

Procedure

  1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary.
  2. Check the connector of M4 for proper drive coupling and correct as necessary.
  3. Check the connector between PS11-FSCB J4 for proper connection and correct as necessary.
  4. PS11 I/O check, sensor check
    • Control signal: FSCB J4<B>-16 (ON)
    • Location of electrical component: FS-536/FS-536SD 16-C
  5. M4 operation check
    • Control signal: FSCB J4<A>-1 to 4
    • Location of electrical component: FS-536/FS-536SD 13-C
  6. Replace M4. (Part# A3EPPP5600)
  7. Replace FSCB. (Part# A87GPP0V00)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.7.24 (Link to the Field Service Manual)

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