C2204 (bizhub C360i/C300i/C250i)

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Trouble typeC2204: Waste toner transport motor failure to turn
RankB
Trouble detection conditionThe turning detection sensor does not change even after the lapse of a predetermined period of time.
Trouble isolation–
Relevant electrical parts• Waste toner box set sensor (PS46)
• Waste toner transport motor (M20)
• Expansion control board (EXCB)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Clean the PS46 if it has toner or paper dust, etc.
  2. Replacing the waste toner box.
  3. Check the connector between M20-relay CN92-EXCB CN10EX for proper connection and correct as necessary.
  4. Check the connector of M20 for proper drive coupling and correct as necessary.
  5. Check the connector between PS46-EXCB CN8EX for proper connection and correct as necessary.
  6. Check the connector between EXCB CN2EX-BASEB CN12E for proper connection and correct as necessary.
  7. Check CPUB for proper installation and correct as necessary.
  8. PS46 I/O check, sensor check
    • Control signal: EXCB CN8EX-6 (ON)
    • Location of electrical component: 9-X
  9. M20 load check
    • Check code: 44
    • Multi code: 1
    • Control signal: EXCB CN10EX-12 to 15
    • Location of electrical component: 11-P
  10. Replace M20. (Part# A7PUM10600)
  11. Replace EXCB. (Part# AA2JH00500)
  12. Replace CPUB. (Part# AA2JH02N06)
  13. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.8.2 (Link to the Field Service Manual)