C2411, C2412, C2413, C2414 (C4751i)

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ByEric Ditges
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Contents

Trouble typeC2411: Imaging unit/C new article releaseC2412: Imaging unit/M new article releaseC2413: Imaging unit/Y new article releaseC2414: Imaging unit/K new article release
RankB
Trouble detection conditionThe status with the new unit is not cleared after the new imaging unit is set.
Trouble isolation–
Relevant electrical partsImaging unit/C,M,Y,KCPU board (CPUB)Base board (BASEB)

Procedure

  1. Reinstall the imaging unit.
  2. Check the connector between the imaging unit/C-relay CN5-BASEB CN14E for proper connection and correct as necessary. (C2411)
  3. Check the connector between the imaging unit/M-relay CN8-BASEB CN14E for proper connection and correct as necessary. (C2412)
  4. Check the connector between the imaging unit/Y-relay CN7-BASEB CN14E for proper connection and correct as necessary. (C2413)
  5. Check the connector between the imaging unit/K-relay CN6-BASEB CN14E for proper connection and correct as necessary. (C2414)
  6. Check CPUB for proper installation and correct as necessary.
  7. Replace the corresponding imaging unit.
  8. Replace CPUB.
  9. Replace BASEB.

(Link to the Field Service Manual)