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C2A21 (bizhub C554/C454)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | Toner cartridge/C new release failure |
| Trouble code | C2A21: Toner cartridge/C new release failure |
| Rank | C |
| Detection timing | The status with the new cartridge is not cleared after the new toner cartridge is set. |
| Trouble isolation | – |
| Relevant electrical parts | -Toner cartridge/C,M,Y,K -Extension control board (EXCB) -Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Clean the connection between the toner cartridge and the machine if dirty. | – | – |
| 2 | Check the connector between toner cartridge-relay CN79-EXCB CN4 for proper connection and correct as necessary. | ||
| 3 | Reinstall the toner cartridge | – | – |
| 4 | Check the harness for proper connection and correct as necessary. | – | – |
| 5 | Check the connector between EXCB CN2-PRCB CN11 for proper connection and correct as necessary. | – | – |
| 6 | Replace the toner cartridge (Part# A33K432) | – | – |
| 7 | Replace PRCB (C554 Part# A2XKH00104 / C454 A4FJH00104) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.75. C2A21, C2A22, C2A23, C2A24)
K3.7.13 (Link to the Field Service Manual)