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C2A21 (bizhub C754e/C654e)
Contents
| Trouble type | Toner cartridge/C new release failure |
| Trouble code | C2A21 |
| Rank | C |
| Detection timing | The status with the new cartridge is not cleared after the new toner cartridge is set. |
| Trouble isolation | – |
| Relevant electrical parts | • Toner cartridge/C • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Clean the connection between the toner cartridge and the machine if dirty. | – | – |
| 2 | Reinstall the toner cartridge | – | – |
| 3 | Check the harness for proper connection and correct as necessary. | – | – |
| 4 | Replace the toner cartridge (C Part# A3VU430) | – | – |
| 5 | Replace PRCB (Part# A2X0H00S06) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.62. C2414, C2552, C2554, C2556, C2558, C2559, C255A, C255B, C255C, C2651, C2652, C2653, C2A14, C2A21, C2A22, C2A23, A2A24, C4802, C5601, CC153, CEEE3)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.7.24 (Link to the Field Service Manual)