C2A24 (bizhub 950i/850i)

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Trouble typeC2A24: Toner cartridge new release failure
RankC
Trouble detection conditionThe status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation–
Relevant electrical parts– Toner cartridge
– CPU board (CPUB)
– Base board (BASEB)

Procedure

  1. Clean the connection between the toner cartridge and the main body if dirty.
  2. Reinstall the toner cartridge.
  3. Check the harness for proper connection and correct as necessary.
  4. Check CPUB for proper installation and correct as necessary.
  5. Replace the toner cartridge.
  6. Replace CPUB.
  7. Replace BASEB.

(Link to the Field Service Manual)