C2A24 (bizhub 958/808)

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Trouble typeC2A24: Toner cartridge new release failure
RankC
Trouble detection conditionThe status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation–
Relevant electrical parts• Toner cartridge
• MFP board (MFPB)

 Procedure

  1. Clean the connection between the toner cartridge and the machine if dirty.
  2. Reinstall the toner cartridge.
  3. Check the harness for proper connection and correct as necessary.
  4. Replace the toner cartridge. (958 Part# A8H5031 / 808 Part# A8H5030)
  5. Replace MFPB. (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.8.20 (Link to the Field Service Manual)