C2A24 (bizhub C554e/C454e)

(1)Contents

Trouble type	Toner cartridge/K new release failure
Trouble code	C2A24: Toner cartridge/K new release failure
Rank	C
Detection timing	The status with the new cartridge is not cleared after the new toner cartridge is set.
Trouble isolation	–
Relevant electrical parts	• Toner cartridge/C,M,Y,K  • Extension control board (EXCB)  • Printer control board (PRCB)

 (2)Procedure

Step	Action	Control signal	Location of electrical components
1	Clean the connection between the toner cartridge and the machine if dirty.	–	–
2	Check the connector between toner cartridge-relay CN79-EXCB CN4 for proper connection and correct as necessary.
3	Reinstall the toner cartridge	–	–
4	Check the harness for proper connection and correct as necessary.	–	–
5	Check the connector between EXCB CN2-PRCB CN11 for proper connection and correct as necessary.	–	–
6	Replace the toner cartridge (Part# A33K132)	–	–
7	Replace PRCB (C554e Part# A5AYH00101 / C454e Part# A5C0H00101)	–	–

• Link to the layout drawings for related parts by each trouble code (S.76. C2A21, C2A22, C2A23, C2A24)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.7.13 (Link to the Field Service Manual)