C3101 (bizhub C554e/C454e)

Contents

Trouble type	Fusing roller separation failure
Trouble code	C3101
Rank	B
Detection timing	• With the fusing roller being retracted, the fusing pressure home sensor (PS38) is not unblocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating. • With the fusing roller being pressed, the fusing pressure home sensor (PS38) is not blocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating.
Trouble isolation	–
Relevant electrical parts	• Fusing pressure motor (M11) • Fusing pressure home sensor (PS38) • Printer control board (PRCB) • Fusing unit

 (2)Procedure

Step	Action	Control signal	Location of electrical components
1	Check the connector between M11-relay CN112-PRCB CN13 for proper connection and correct as necessary.	–	–
2	Check the connector between fusing unit-relay CN95, CN96-PRCB CN4 for proper connection and correct as necessary. (bizhub C554e) Check the connector between fusing unit-relay CN98, CN99, CN104-PRCB CN5 for proper connection and correct as necessary. (bizhub C454e)	–	–
3	PS38 I/O check, sensor check	PRCB CN4-9 (ON) (bizhub C554e) PRCB CN5-12 (ON) (bizhub C454e)	–
4	M11 operation check	PRCB CN13-1 to 4	bizhub C554e 26-C bizhub C454e 24-C
5	Replace M11 (Part A61DM10300)	–	–
6	Replace the fusing unit (bizhub C554e Part# A2XKR71044 /bizhub C454e Part# A4FJR70344)	–	–
7	Replace PRCB (C554e Part# A5AYH00101 / C454e Part# A5C0H00101)	–	–

• Link to the wiring diagram (N.1. bizhub C554e/C454e)
• Link to the layout drawings for related parts by each trouble code (S.77. C3101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.8.1 (Link to the Field Service Manual)