C3102 (bizhub C554e/C454e)
Contents
| Trouble type | Heating roller assy failure to turn | |
| Trouble code | C3102 | |
| Rank | A | |
| Detection timing | <bizhub C554e> The hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON. | |
| Trouble isolation | – | |
| Relevant electrical parts | • Heating roller rotation sensor (PS37) • Fusing motor (M3) • Printer control board (PRCB) • Fusing unit |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the fusing unit for proper installation and correct as necessary. | – | – |
| 2 | Check the connector between M3-PRCB CN2 for proper connection and correct as necessary. | – | – |
| 3 | Check the connector of M3 for proper drive coupling and correct as necessary. | – | – |
| 4 | PS37 I/O check, sensor check | – | – |
| 5 | M3 operation check | PRCB CN2-9 (REM)PRCB CN2-12 (LOCK) | 22-J |
| 7 | Replace M3 (Part# A3CEPP4B00) | – | – |
| 8 | Replace the fusing unit (C554e Part# A2XKR71044 / C454e Part# A4FJR70344) | – | – |
| 9 | Replace PRCB (C554e Part# A5AYH00101 / C454e Part# A5C0H00101) | – | – |
- Link to the wiring diagram (N.1. bizhub C554e/C454e)
- Link to the layout drawings for related parts by each trouble code (S.78. C3102)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.8.2 (Link to the Field Service Manual)