How Can We Help?
C2A24 (bizhub C754/C654)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | Toner cartridge/K new release failure |
| Trouble code | C2A24 |
| Rank | C |
| Detection timing | The status with the new cartridge is not cleared after the new toner cartridge is set. |
| Trouble isolation | – |
| Relevant electrical parts | -Toner cartridge/K -Printer control board (PRCB) |
 (2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Clean the connection between the toner cartridge and the machine if dirty. | – | – |
| 2 | Reinstall the toner cartridge | – | – |
| 3 | Check the harness for proper connection and correct as necessary. | – | – |
| 4 | Replace the toner cartridge (Part# A3VU130) | – | – |
| 5 | Replace PRCB (Part# A2X0H00102) | – | – |
K.3.7.24 (Link to the Field Service Manual)