C3101 (bizhub 368e/308e)
Contents
| Trouble type | C3101: Pressure roller pressure failure |
| Rank | B |
| Trouble detection condition | • The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller. • The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller. |
| Trouble isolation | – |
| Relevant electrical parts | • Fusing unit • Fusing pressure motor (M11) • Fusing pressure home sensor (PS38) • MFP board (MFPB) |
Procedure
- Check the connector between M11-relay CN112-MFPB CN15EA for proper connection and correct as necessary.
- Check the connector between the fusing unit-relay CN98, CN104-MFPB CN13E for proper connection and correct as necessary.
- PS38 I/O check, sensor check
- Control signal: MFPB CN13E-12 (ON)
- Location of electrical component: 11-C
- M11 load check
- Check code: 45
- Multi code: 6, 7
- Control signal: MFPB CN15EA-5 to 8
- Location of electrical component: 6-C
- Replace M11. (Part# A161M10300)
- Replace the fusing unit. (Part# AA6UR70400)
- Replace MFPB. (Part# AA6VH02101)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
L.3.11.1 (Link to the Field Service Manual)