C3101 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Fusing roller separation failure |
| Trouble code | C3101 |
| Rank | B |
| Detection timing | • With the fusing roller being retracted, the fusing pressure home sensor (PS38) is not unblocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating. • With the fusing roller being pressed, the fusing pressure home sensor (PS38) is not blocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating. |
| Trouble isolation | – |
| Relevant electrical parts | • Fusing pressure motor (M11) • Fusing pressure home sensor (PS38) • Printer control board (PRCB) • Fusing unit |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between M11-PRCB CN13 for proper connection and correct as necessary. | – | – |
| 2 | Check the connector between fusing unit-relay CN98, CN99, CN104-PRCB CN5 for proper connection and correct as necessary. | – | – |
| 3 | PS38 I/O check, sensor check | PRCB CN5-12 (ON) | 27 to 28-C |
| 4 | M11 operation check | PRCB CN13-1 to 4 | 25-C |
| 5 | Replace M11 (Part# A02EM10400) | – | – |
| 6 | Replace the fusing unit (Part# A161R71866) | – | – |
| 7 | Replace PRCB (Part# A5C1H00102) | – | – |
- Link to the wiring diagram (N.1. bizhub C364e/C284e/C224e)
- Link to the layout drawings for related parts by each trouble code (S.57. C3101)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.8.1 (Link to the Field Service Manual)