How Can We Help?
C3201 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Fusing motor failure to turn |
| Trouble code | C3201 |
| Rank | B |
| Detection timing | The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. |
| Trouble isolation | – |
| Relevant electrical parts | • Fusing motor (M3) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between M3-PRCB CN2 for proper connection and correct as necessary. | – | – |
| 2 | Check the loading status of the fusing unit drive, and correct the error as necessary. | – | – |
| 3 | M3 operation check | PRCB CN2-9 (REM)PRCB CN2-12 (LOCK) | 27-I to J |
| 4 | Replace M3 (Part# A61DM10200) | – | – |
| 5 | Replace PRCB (Part# A5C1H00102) | – | – |
- Link to the wiring diagram (N.1. bizhub C364e/C284e/C224e)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.8.2 (Link to the Field Service Manual)