C3102 (bizhub 658e/558e)

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Trouble typeC3102: Heating roller failure to turn (bizhub 658e/558e)
RankA
Trouble detection conditionThe hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON.
Trouble isolation–
Relevant electrical parts• Fusing unitHeating roller rotation sensor (PS37)
• Fusing motor (M3)
• MFP board (MFPB)

 Procedure

  1. Check the fusing unit for proper installation and correct as necessary.
  2. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary.
  3. Check the connector of M3 for proper drive coupling and correct as necessary.
  4. Check the connector between the fusing unit-relay CN100-MFPB CN13E for proper connection and correct as necessary.
  5. PS37 I/O check, sensor check
    • Control signal: MFPB CN13E-3 (ON)
    • Location of electrical component: 23-C
  6. M3 load check
    • Check code: 45
    • Multi code: 1, 2, 3, 4, 5
    • Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK)
    • Location of electrical component: 2-C
  7. Replace M3. (Part# A79JM10300)
  8. Replace the fusing unit. (Part# A79JR71077)
  9. Replace MFPB. (Part# AA6RH02103)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.12.2 (Link to the Field Service Manual)