How Can We Help?
C3102 (bizhub C554/C454)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | Heating roller assy failure to turn | |
| Trouble code | C3102 | |
| Rank | A | |
| Detection timing | <bizhub C554> The hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON. | |
| Trouble isolation | – | |
| Relevant electrical parts | -Heating roller rotation sensor (PS37) -Fusing motor (M3) -Printer control board (PRCB) -Fusing unit |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the fusing unit for proper installation and correct as necessary. | – | – |
| 2 | Check the connector between M3-PRCB CN2 for proper connection and correct as necessary. | – | – |
| 3 | Check the connector of M3 for proper drive coupling and correct as necessary. | – | – |
| 4 | PS37 I/O check, sensor check | – | – |
| 5 | M3 operation check | PRCB CN2-9 (REM)PRCB CN2-12 (LOCK) | bizhub C554 22-Jbizhub C454 21-J |
| 7 | Replace M3 (Part# A2XKM10300) | – | – |
| 8 | Replace the fusing unit (bizhub C554 Part# A4FJR70344 / bizhub C454 Part# A2XKR71044) | – | – |
| 9 | Replace PRCB (C554 Part# A2XKH00104 / C454 A4FJH00104) | – | – |
- Link to the wiring diagram (N.1. bizhub C554/C454)
- Link to the layout drawings for related parts by each trouble code (S.77. C3102)
K3.8.2 (Link to the Field Service Manual)