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C3731 (bizhub C287/C227)

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Trouble typeC3731: Fusing abnormally high temperature detection (Hard protector)
RankA
Trouble detection conditionThe hard protector signal error is detected for a given period of time consecutively.
Trouble isolation–
Relevant electrical parts-Fusing unitHeating roller thermistor/1 (TH1)
-Heating roller temperature sensor (TEMS)
-Heating roller thermistor/2 (TH2)
-MFP board (MFPB)

 Procedure

  1. Check the fusing unit for correct installation (whether it is secured in position).
  2. Check the open/close operation of the right door.
  3. Check the connector between the fusing unit-relay CN4-MFPB CN16E for proper connection and correct as necessary.
  4. Replace the fusing unit. (Part# A797R70211)
  5. Replace MFPB. (Part# A797H02118)

K.3.10.5 (Link to the Field Service Manual)

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