C5355 (bizhub C360i/C300i/C250i)

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Trouble typeC5355: Toner cartridge cooling fan failure to turn
RankB
Trouble detection conditionThe fan lock signal remains Low for a predetermined continuous period of time while the fan is turning.
Trouble isolation–
Relevant electrical parts• Toner cartridge cooling fan (FM4)
• Expansion control board (EXCB)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check the connector between FM4-relay CN78-EXCB CN14EX for proper connection and correct as necessary.
  2. Check the fan for possible overload and correct as necessary.
  3. Check the connector between EXCB CN2EX-BASEB CN12E for proper connection and correct as necessary.
  4. Check CPUB for proper installation and correct as necessary.
  5. FM4 load check
    • Check code: 42
    • Multi code: 2, 3
    • Control signal: EXCB CN14EX-4 (REM), EXCB CN14EX-6 (LOCK)
    • Location of electrical component: 5-P
  6. Replace FM4. (Part# A93EM10000)
  7. Replace EXCB. (Part# AA2JH00500)
  8. Replace CPUB. (Part# AA2JH02N06)
  9. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.11.3 (Link to the Field Service Manual)