C5701 (bizhub C4000i/C3300i)

Contents

Trouble type	C5701: Power supply malfunction
Rank	C
Trouble detection condition	A condition is detected in which no power is being supplied to the base board (BASEB).
Trouble isolation	–
Relevant electrical parts	• Front door sensor (PS1) • Right door sensor (PS2) • Front door switch (SW2) • Right door switch (SW5) • DC power supply (DCPS) • CPU board (CPUB) • Base board (BASEB)

Procedure

1. Check the connector between PS1, PS2-BASEB CN16E for proper connection and correct as necessary.
2. Check the connector between SW2, SW5-relay CN36-DCPS CN3 for proper connection and correct as necessary.
3. Check the connector between DCPS CN4-BASEB CN3E for proper connection and correct as necessary.
4. Check the connector between DCPS CN6-BASEB CN1E for proper connection and correct as necessary.
5. Check CPUB for proper installation and correct as necessary.
6. Replace CPUB. (Part# AAJRH01005)
7. BASEB F5E conduction check
8. Replace BASEB. (Part# AAJRH02005)
9. Replace DCPS. (Part# AAJRR70600)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.10.10 (Link to the Field Service Manual)