C9701 (bizhub C360i/C300i/C250i)

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Trouble typeC9701: Front side reading device cable break detection
RankA
Trouble detection conditionThe cable between the CCD board (CCDB) and the base board (BASEB) is break.
Trouble isolationScanner
Relevant electrical parts• CCD unitCPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Correct the cable connection between CCDB CN2-BASEB CN6 if faulty.
  2. Check CPUB for proper installation and correct as necessary.
  3. Replace the CCD unit. (Part# AA2JR70100)
  4. Replace CPUB. (Part# AA2JH02N06)
  5. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.15.3 (Link to the Field Service Manual)