C9702 (bizhub C360i/C300i/C250i)

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Trouble typeC9702: Back side reading device cable break detection (When DF-714 is installed)
RankA
Trouble detection conditionThe cable between the CIS module (CIS) and the base board (BASEB) is break.
Trouble isolationScanner
Relevant electrical parts• CIS cableCIS module (CIS)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Correct the cable connection between CIS J221- BASEB CN5 if faulty.
  2. Check CPUB for proper installation and correct as necessary.
  3. Replace the CIS cable. (Part# A85GN11701)
  4. Replace CIS. (Part# AAMNM70000)
  5. Replace CPUB. (Part# AA2JH02N06)
  6. BASEB F19E conduction check
  7. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.15.4 (Link to the Field Service Manual)