C9702 (bizhub C360i/C300i/C250i)

Contents

Trouble type	C9702: Back side reading device cable break detection (When DF-714 is installed)
Rank	A
Trouble detection condition	The cable between the CIS module (CIS) and the base board (BASEB) is break.
Trouble isolation	Scanner
Relevant electrical parts	• CIS cableCIS module (CIS) • CPU board (CPUB) • Base board (BASEB)

Procedure

1. Correct the cable connection between CIS J221- BASEB CN5 if faulty.
2. Check CPUB for proper installation and correct as necessary.
3. Replace the CIS cable. (Part# A85GN11701)
4. Replace CIS. (Part# AAMNM70000)
5. Replace CPUB. (Part# AA2JH02N06)
6. BASEB F19E conduction check
7. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.15.4 (Link to the Field Service Manual)