CC213 (bizhub 287/227)

Posted
ByAdministrator Administrator
You are here:

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

Contents

Trouble typeCC213: User registration error/Card information setting error
RankC
Trouble detection condition-IC card advanced settings data is not correct when starting-up the authentication device.
-Authentication information data is not correct when starting-up the authentication device.
-IC card advanced settings data is not correct when setting the IC card advanced settings.
-Authentication information data is not correct when setting the IC card advanced settings.
-IC card advanced settings data is not correct when registering the authentication information.
-Authentication information data is not correct when registering the authentication information.
-IC card advanced settings data is not correct when editing the authentication information.
-Authentication information data is not correct when editing the authentication information.
Trouble isolation–
Relevant electrical parts-MFP board (MFPB)
-Authentication device

 Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  3. Reset the authentication settings. (card type, IC card advanced settings, and etc.)
  4. Re-register the user authentication information.

K.3.17.13 (Link to the Field Service Manual)