CC214 (bizhub 287/227)

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Trouble typeCC214: User information deletion error
RankC
Trouble detection conditionThe deletion of the user information is uncompleted.
Trouble isolation–
Relevant electrical parts-MFP board (MFPB)
-Authentication device

 Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

K.3.17.14 (Link to the Field Service Manual)