CC216 (bizhub 287/227)

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Trouble typeCC216: Acquisition failure of the number of trials/Initialize error of number of authentication
RankC
Trouble detection conditionAn error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation–
Relevant electrical parts-MFP board (MFPB)
-Authentication device

 Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  3. Reset the number of authentication trials.

K.3.17.15 (Link to the Field Service Manual)