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CC301 (bizhub C4050i/C3350i)

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Trouble typeCC301: Authentication customize data error
RankB
Trouble detection condition• The master authentication customize data is corrupted upon startup.
• Registration of authentication customize data in the main body has failed upon startup.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit

Procedure

  1. Check CPUB for proper installation and correct as necessary.
  2. Reinstall the authentication customize data.
  3. Rewrite the firmware.
  4. Replace CPUB.CPUB (Part# A93EH01004)
  5. Replace BASEB.BASEB (Part# A93EH02007)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.16.15. (Link to the Field Service Manual)

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