CD002 (bizhub C658/C558/C458)

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Trouble typeCD002: JOB RAM save error
RankC
Trouble detection conditionThe error in save of job data to the memory/ hard disk and its read error are detected.
Trouble isolation–
Relevant electrical parts• MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Check the connector between hard disk(A)-MFPB CN8, CN10 for proper connection and correct as necessary.
  2. Check the connector between hard disk(B)-MFPB CN7, CN11 for proper connection and correct as necessary.
  3. Format the hard disk.
  4. Replace the hard disk. (HDD (A) / HDD (B)) (Part# A888WY2)
  5. Replace MFPB. (C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.2 (Link to the Field Service Manual)