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CD004 (bizhub C658/C558/C458)
Contents
| Trouble type | CD004: Hard disk access error (connection failure) |
| Rank | C |
| Trouble detection condition | Unable to communicate between the hard disk and MFP board (MFPB). |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524) |
Procedure
- Check the connector between hard disk(A)-MFPB CN8, CN10 for proper connection and correct as necessary.
- Check the connector between hard disk(B)-MFPB CN7, CN11 for proper connection and correct as necessary.
- Reinstall the hard disk.
- Replace the hard disk. (HDD (A) / HDD (B)) (Part# A888WY2)
- Replace MFPB. (C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.24.4 (Link to the Field Service Manual)