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CD004 (958/808)

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Trouble typeCD004: Hard disk access error (connection failure)
RankC
Trouble detection conditionCD004: Unable to communicate between the hard disk and MFP board (MFPB).
Trouble isolation–
Relevant electrical parts• MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

Procedure

  1. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary.
  2. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary.
  3. Reinstall the hard disk.
  4. Replace the hard disk. (HDD (A) / HDD (B))HDD (Part# A5C1M72H00) HDD B (Part# A2X0M72C00)
  5. Replace MFPB. MFPB (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.17.2. (Link to the Field Service Manual)

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