CD004 (bizhub 558/458/368/308)

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Trouble typeCD004: Hard disk access error (connection failure)
RankC
Trouble detection conditionCD004: Unable to communicate between the hard disk and MFP board (MFPB).
Trouble isolation–
Relevant electrical parts• MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

Procedure

  1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
  2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
  3. Reinstall the hard disk.
  4. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B)) (HDD(A) 558/458/368/308 Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
  5. Replace MFPB. (bizhub 368/308 / bizhub 558/458) (558 Part# A9HGH02102368 / 458 Part# A9HHH02102 / 368/308 (Part# A9HJH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.25.2. (Link to the Field Service Manual)