CD004 (bizhub C4000i/C3300i)

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Contents

Trouble typeCD004: Storage access error (connection failure)
RankC
Trouble detection conditionCD004: Unable to communicate between the storage and CPU board (CPUB).
Trouble isolation–
Relevant electrical parts• microSD
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check the microSD for proper installation and correct as necessary.
  2. Check CPUB for proper installation and correct as necessary.
  3. Replace the microSD. (Part# AAJRM71000)
  4. Replace CPUB.CPUB (Part# C3300i AAJTH01005 C4000i AAJRH01005)
  5. Replace BASEB.BASEB (Part# AAJRH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.14.2. (Link to the Field Service Manual)