CD002 (bizhub C4000i/C3300i)

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Trouble typeCD002: JOB RAM save error
RankC
Trouble detection conditionThe error in save of job data to the memory / storage and its read error are detected.
Trouble isolation–
Relevant electrical parts• microSD
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check the microSD for proper installation and correct as necessary.
  2. Check CPUB for proper installation and correct as necessary.
  3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  4. Replace the microSD. (Part# AAJRM71000)
  5. Replace CPUB.CPUB (Part# C3300i AAJTH01005 C4000i AAJRH01005)
  6. Replace BASEB.BASEB (Part# AAJRH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.14.1. (Link to the Field Service Manual)