CD012 (bizhub C759/C659)

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Trouble typeCD012: Mount error due to hard disk being unformatted
RankC
Trouble detection condition-The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting.
-The hard disk that has replaced an old one is not logically formatted.
Trouble isolation–
Relevant electrical parts-Hard disk (A) (HDD (A))
-Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  2. Then, rewrite the firmware.
  3. Replace the hard disk. (HDD (A) Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)

L.3.18.5 (Link to the Field Service Manual)