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CD012 (bizhub C759/C659)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | CD012: Mount error due to hard disk being unformatted |
| Rank | C |
| Trouble detection condition | -The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting. -The hard disk that has replaced an old one is not logically formatted. |
| Trouble isolation | – |
| Relevant electrical parts | -Hard disk (A) (HDD (A)) -Hard disk (B) (HDD (B): HD-524) |
Procedure
- Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
- Then, rewrite the firmware.
- Replace the hard disk. (HDD (A) Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
L.3.18.5 (Link to the Field Service Manual)