CD015 (bizhub C759/C659)

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Trouble typeCD015: HDD mirroring error master slave
RankA
Trouble detection conditionA R/W error occurs in both drives during mirroring.
Trouble isolation–
Relevant electrical parts-Hard disk (A) (HDD (A))
-Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
  2. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
  3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function.
  4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  5. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore] and perform the function.
  6. If HDD Data Backup has not been performed previously, install voice data, etc.

L.3.18.7 (Link to the Field Service Manual)