CD030 (bizhub C759/C659)

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Trouble typeCD030: Hard disk management information reading error
RankC
Trouble detection conditionThe machine fails to read administrative information data saved in the hard disk.
Trouble isolation–
Relevant electrical parts-Hard disk (A) (HDD (A))
-Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary.
  2. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary.
  3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function.
  5. Replace the hard disk. (HDD (A) Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)

L.3.18.10 (Link to the Field Service Manual)