CD272 (bizhub 287/227)

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Trouble typeCD272: i-Option activated and additional memory and HDD not installed
RankC
Trouble detection conditionWhile the i-Option is activated, the additional memory (DIMM) included in UK-211 and the HDD are not installed.
Trouble isolation–
Relevant electrical parts-MFP board (MFPB)
-Hard disk (HDD)
-DIMM (DIMM: UK-211)

 Procedure

  1. Check DIMM for proper connection and correct as necessary.
  2. Access [Service Mode] -> [System 2] -> [HDD] and check to see if Installed is selected.
  3. Replace the DIMM. (Contact Konica Minolta technical support if this needs to be replaced.)
  4. Replace the hard disk. (Part# A5C1M72H00)
  5. Replace MFPB. (Part# A7AHH0201D)

K.3.18.17 (Link to the Field Service Manual)