CD272 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | i-Option activated and additional memory and HDD not installed |
| Trouble code | CD272 |
| Rank | C |
| Detection timing | While the i-Option is activated, the additional memory included in UK-204 and the HDD are not installed. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Hard disk • Memory board/2 (MEMB/2; UK-204) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check MEMB/2 for proper connection and correct as necessary. | – | – |
| 2 | Access [Service Mode] -> [System 2] -> [HDD] and check to see if Installed is selected. | – | – |
| 3 | Replace MEMB/2 (Part# V865300066) | – | – |
| 4 | Replace the hard disk. (Part# A2X0M72C00) | – | – |
| 5 | Replace MFPB. (Part# A5C1H0200B) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.96. CD010, CD272, CE002)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.16.17 (Link to the Field Service Manual)