CD3## (bizhub 287/227)

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Trouble typeCD3##: Nonvolatile data error
Rank–
Trouble detection conditionAbnormality is detected by the abnormal check of each nonvolatile data.
Trouble isolation–

 Procedure

NOTE

  • Trouble code [C-D370] will be displayed when multiple errors (over 5) of nonvolatile data are detected, which can be restored with one restoration command.
  • Data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]
For step 3 below:
  1. When a trouble caused by nonvolatile data error occurs, the screen below appears.
  2. Select [Yes].
  3. The screen will be shifted to the data restoration screen to perform data restoration. NOTE: When the restoration is performed in a short time, data restoration screen may not be displayed.
  4. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after. NOTE: In case it failed to restore data, return to the trouble code screen.

K.3.18.19 (Link to the Field Service Manual)