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CD3B3 (bizhub C4050i/C3350i)

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Trouble typeCD3B3: DB access failure
RankC
Trouble detection conditionCD3B3: When starting the MFP, SQL DB access fails in PostgreSQL server startup processing.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB) 
• Base board (BASEB)

Procedure

  1. Check CPUB for proper installation and correct as necessary.
  2. Rewrite the firmware.
  3. Replace CPUB. CPUB (Part# A93EH01004)
  4. Replace BASEB. BASEB (Part# A93EH02007)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.17.23. (Link to the Field Service Manual)

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