CE013 (C4050i/C3350i)

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Trouble typeCE013: Virus scan engine startup failure (8 GB storage)
RankC
Trouble detection conditionWhen the virus scan settings are effective, change from storage board (STRGB) to microSD (8GB).
Trouble isolation–
Relevant electrical partsmicroSD

Procedure

  1. Replace the microSD (16GB) (Contact Konica Minolta technical support if this needs to be replaced. ), or STRGB (Part# AA2JM72700).
  2. Reboot the machine.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.18.3. (Link to the Field Service Manual)