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CE014 (C4050i/C3350i)

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Trouble typeCE014: Virus scan engine startup failure (storage error)
RankC
Trouble detection conditionThe file or data that is necessary to start the virus scan has been lost.
Trouble isolation–
Relevant electrical partsStorage board (STRGB)

Procedure

  1. Reboot the machine. (MFP will reboot maximum 2 times by itself.)
  2. Replace STRGB.STRGB (Part# AA2JM72700)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.18.4. (Link to the Field Service Manual)

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