CED01 (bizhub C759/C659)

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Trouble typeCED01: The authentication application information does not exist in the hard disk/eMMC board in the enhanced server authentication state.
RankC
Trouble detection conditionWith Enhanced Server Authentication set, no authentication application registration information is found in the hard disk or the eMMC board (eMMCB).
Trouble isolation–
Relevant electrical parts-eMMC board (eMMCB)
-Hard disk (A) (HDD (A))
-Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Turn OFF and ON the main power switch.
  2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary.
  3. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary.
  4. Check the connector from eMMCB to MFPB for proper connection and correct as necessary.
  5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  6. Replace the hard disk. (HDD (A) Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
  7. If the above actions do not solve the problem, contact KM.

L.3.19.9 (Link to the Field Service Manual)