CC216 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Acquisition failure of the number of trials/Initialize error of number of authentication |
| Trouble code | CC216 |
| Rank | C |
| Detection timing | An error occurred during user authentication using optional authentication unit AU-102. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Authentication device |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the USB cable for proper connection and correct as necessary. | – | – |
| 2 | Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. | – | – |
| 3 | Reset the number of authentication trials. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.74. C5372, C6901, C6902, C6903, CA051, CA052, CA053, CC170 – CC186, CC191 – CC214, CC216, CD211, CD212, CD241, CD242, CD252 – CD271, CD401 – CD413, CE001, CE003 – CE305, CEEE1)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.15.18 (Link to the Field Service Manual)