CC211 (bizhub C759/C659)

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Trouble typeCC211: Authentication device general error
RankC
Trouble detection conditionWhen using the authentication device, authentication data is not to meet the specifications.
Trouble isolation–
Relevant electrical parts-MFP board (MFPB)
-Authentication unit

 Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

L.3.17.13 (Link to the Field Service Manual)