C2650 (bizhub 287/227)

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Trouble typeC2650: Main backup media access error
RankC
Trouble detection condition-The re-written data, which has been read out, checked and founded as error, is read out again and found as error.
-The error was found when reading out the counter value.
-The main body detects that the backup board (ERB) is not mounted.
Trouble isolation–
Relevant electrical parts-Backup board (ERB)
-MFP board (MFPB)

 Procedure

  1. Check the connector from ERB CN1-MFPB CN20E for proper connection and correct as necessary.
  2. Replace ERB. (Part# A7AHH00C00)
  3. Replace MFPB. (Part# A7AHH0201D)
  4. If the above actions do not solve the problem, contact KM.

K.3.9.8 (Link to the Field Service Manual)