C2A14 (bizhub 368e/308e)
Contents
Trouble type | C2A14: Drum unit/K new release failure |
Rank | B |
Trouble detection condition | The status with the new unit is not cleared after the new drum unit is set. |
Trouble isolation | – |
Relevant electrical parts | • Drum unit • Front side board (FRB) • MFP board (MFPB) |
Procedure
- Clean the connection between the drum unit and the main body if dirty.
- Reinstall the drum unit.
- Check the connector between the drum unit-FRB CN12 for proper connection and correct as necessary.
- Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
- Replace the drum unit. (Part# AACJ0RD)
- Replace FRB. (Part# A9HJH00501)
- Replace MFPB. (Part# AA6VH02101)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
L.3.9.9 (Link to the Field Service Manual)