C3201 (bizhub C360i/C300i/C250i)

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Trouble typeC3201: Fusing motor failure to turn
RankB
Trouble detection conditionThe control circuit detects motor failure to turn while the motor is turning.
Trouble isolation–
Relevant electrical parts• Fusing motor (M3)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check the connector between M3-BASEB CN19E for proper connection and correct as necessary.
  2. Check the loading status of the fusing unit drive, and correct the error as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. M3 load check
    • Check code: 45
    • Multi code: 1, 4, 5, 6
    • Control signal: BASEB CN19EA-6 to 10
    • Location of electrical component: 1-C
  5. Replace M3. (Part# AA2JM11000)
  6. Replace CPUB. (Part# AA2JH02N06)
  7. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.9.2 (Link to the Field Service Manual)