C2A14 (bizhub 958/808)

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Trouble typeC2A14: Drum unit new release failure
RankB
Trouble detection conditionThe status with the new unit is not cleared after the new drum unit is set.
Trouble isolation–
Relevant electrical parts• Drum unit
• MFP board (MFPB)

 Procedure

  1. Clean the connection between the drum unit and the developing unit if dirty.
  2. Reinstall the drum unit.
  3. Check the harness for proper connection and correct as necessary.
  4. Replace the drum unit. (Part# A8H40RD)
  5. Replace MFPB. (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.8.19 (Link to the Field Service Manual)