32-01 (bizhub 368e/308e)

PostedMay 29, 2019

ByAdministrator Administrator

Contents

JAM type	Misfeed at fusing/paper exit section
JAM code	32-01
JAM detection timing	The ADU paper passage sensor/1 (PS40) is not turned ON (unblocked) even after the lapse of a given period of time after the reverse sequence is started.
–	Paper jam of a sheet of paper left at the exit section results, if the paper exit sensor (PS3) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
–	Paper jam of a sheet of paper left at the exit section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Misfeed processing location	Right door
Relevant parts	• Fusing motor (M3) • Reverse motor (M4) • ADU transport motor/1 (M5) • Paper exit clutch (CL8) • Fusing loop sensor (PS2) • Paper exit sensor (PS3) • ADU paper passage sensor/1 (PS40) • Gate switch solenoid (SD3) • Front side board (FRB) • MFP board (MFPB)

Procedure

Step	Action	Control signal	Location of electrical component
1	Initial check items	–	–
2	PS2 I/O check, sensor check	MFPB CN17E-16 (ON)	5-C
3	PS3 I/O check, sensor check	MFPB CN17E-7 (ON)	5-C
4	PS40 I/O check, sensor check	MFPB CN17E-10 (ON)	5-C
5	SD3 load checkCheck code: 83Multi code: 0	MFPB CN15EA-10 (ON)	7-C
6	M3 load checkCheck code: 45Multi code: 1, 2, 3, 4, 5	MFPB CN8E-9 (REM)MFPB CN8E-12 (FGP)	2-C
7	M4 load checkCheck code: 84Multi code: 1, 2, 3, 4, 5, 6, 7	MFPB CN15EA-1 to 4	6-C
8	M5 load checkCheck code: 85Multi code: 1, 2, 3	MFPB CN17E-1 to 4	4-C
9	Replace FRB. (Part# A9HJH00501)	–	–
10	MFPB ICP2E, ICP3E, or ICP19E conduction check	–	–
11	Replace MFPB. (Part# AA6VH02101)	–	–

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.1.12.2. (Link to the Field Service Manual)