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C5370 (bizhub 754e/654e)

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Trouble type MFP control board cooling fan’s failure to turn
Trouble code C5370
Rank C
Detection timing The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation
Relevant electrical parts • MFP control board cooling fan (FM17)
• MFP board (MFPB)

  (2)Procedure

StepActionControl signalLocation of electrical components
1Check the connector between FM17-MFPB PJ26 for proper connection and correct as necessary.
2Check the fan for possible overload and correct as necessary.
3FM17 operation checkMFPB PJ26-3 (LOCK)21-O
4Replace FM17 (Part# A2X0M14000)
5Replace MFPB (Part# A55VH02304)

Document Information ID D0001104799 Revise ID R000003

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.10.6 (Link to the Field Service Manual)

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