CC163 (bizhub 364e/284e/224e)

Contents

Trouble type	ROM contents error (PRT)
Trouble code	CC163
Rank	C
Detection timing	The wrong model of firmware is detected in the engine during the initial connection to the engine is being checked.
Trouble isolation	–
Relevant electrical parts	• SSD board (SSDB) • Printer control board (PRCB)

Procedure

Step	Action	Control signal	Location of electrical components
1	Rewrite the firmware.		–	–
2	Replace PRCB (Part# A61FH00101)		–	–
	1. Turn OFF the main power switch and replace the current PRCB with a new one. 2. Update the PRCB firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. 4. When the trouble cannot be solved, reinstall the removed PRCB to the original board.
	• NOTEWhen taking the above steps, check whether PRCB is defective or not without replacing the SSDB.
3	If the above actions do not solve the problem, contact KM.		–	–

• Link to the layout drawings for related parts by each trouble code (S.56. C4801, CC163)

Document Information ID D0001127963 Revise ID R000004

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.15.8 (Link to the Field Service Manual)